Good to know before you book.

No. You can book directly with us, whether you're paying privately or claiming on insurance. Some insurers ask for a GP referral as part of their own process, so it's worth checking your policy.

It depends on the appointment, and if you're claiming on insurance your policy terms will apply. Our Pricing page has the current prices and what each appointment covers.

Yes — that's how we're set up. Appointments run Monday to Friday from 6pm to 8pm and Saturday from 9am to 5pm. We're closed Sundays and Bank Holidays.

Wear something you can move in — shorts or leggings are ideal. Bring any scan results or letters about the problem, a list of any medication you take, and your policy and authorisation number if you're claiming on insurance.

Some hands-on treatment and exercise can feel uncomfortable, and being a bit sore for a day afterwards is normal. It shouldn't be needlessly painful — tell us at any point and we'll adjust what we're doing.

It depends on the problem, and we won't pretend to know before we've assessed you. We'll discuss a realistic plan after your first appointment and review it honestly as you go.

We'll tell you at the assessment rather than booking sessions you don't need. If your symptoms suggest you should see your GP or another specialist first, we'll say so and explain why.

We can't guarantee a particular outcome — everyone's situation is different. What we can offer is a proper assessment, an honest read of it, and a structured plan to work towards your goals.

Yes. You're welcome to bring a friend or family member, and you can ask for a chaperone to be present at any point during your appointment.

Please call us on 0333 054 0977 before you book and we'll confirm the access arrangements for your visit — the entrance, lift, accessible WC and parking at Davidson House. We'd rather talk it through first than have you arrive and find something doesn't work for you. Tell us about any other access needs at the same time and we'll do what we can.

Cancel or rearrange free of charge with at least 24 hours' notice. With less than 24 hours' notice, or if you don't attend, we charge the full fee for the appointment — our slots are evenings and Saturdays, so that time usually can't be offered to anyone else. We use discretion if you're genuinely unwell, so tell us what's happened. The full wording is in section 4 of our Terms & Conditions.

Yes — your records are handled in line with UK GDPR. Our Privacy Policy sets out what we collect, why, how long we keep it, and your rights over it.

Tell us, and we'll take it seriously — raising a concern won't affect the care you receive. Speak to the physiotherapist treating you if you feel able to, or write to us at [email protected]. We'll acknowledge it within three working days and give you a full response within 20. How to complain and what happens next is set out in section 8 of our Terms & Conditions.